Skip to content

Refund and Returns Policy

Apparel Returns Policy

Your satisfaction is our top priority. We adhere to the Australian Competition and Consumer Commission (ACCC) guidelines for consumer law in Australia.

If you’ve received an item that is faulty, not as described, or doesn’t do what it’s supposed to do, you’re entitled to a refund, replacement, or repair.

To process your return:

  1. Please contact us within 30 days of receiving the item, describing the problem and providing proof of purchase.
  2. Return the item to us in its original condition, with the labels and packaging intact.

Please note, we do not offer refunds for change of mind or incorrect sizing choices. 

For health and safety reasons, we cannot accept returns or exchanges on items that have been worn, washed or are not in their original condition.

Postage costs for returning items will be at your expense, unless the item is faulty . In such cases, Kraatz Tattoo will cover the return shipping costs.

Once we receive your returned item and confirm it meets our return conditions, we’ll process your refund or exchange promptly.

Your rights under the Australian Consumer Law are not limited by this returns policy. If you have any questions or need assistance with a return, please contact us.

Privacy Policy

 At Kraatz Tattoo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website kraatztattoo.com or interact with us online.

1. Information We Collect

We may collect the following types of information:

  • Personal Information you provide to us directly, such as your name, email address, phone number, or tattoo booking details when you contact us or make a booking.

  • Non-Personal Information such as your browser type, device information, IP address, and website usage data collected automatically through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and booking requests.

  • Provide and improve our services.

  • Send appointment confirmations or updates.

  • Analyse website traffic and improve user experience.

  • Comply with legal or regulatory requirements.

3. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. You can choose to disable cookies in your browser settings, but some features may not work properly.

4. Sharing of Information

We respect your privacy. We do not sell or trade your personal information.
We may share your information only when:

  • Required by law.

  • Needed to provide services (e.g., booking software, payment processors).

  • Protecting our rights, safety, or property.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on where you live, you may have rights to:

  • Access, update, or correct your personal information.

  • Request deletion of your data.

  • Opt-out of marketing communications.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Kraatz Tattoo
Email: [email protected]
Website: www.kraatztattoo.com

Terms & Conditions

Welcome to kraatztattoo.com (“Website”), operated by Kraatz Tattoo (“we,” “us,” or “our”). By accessing or using our Website, you agree to these Terms & Conditions. Please read them carefully.

1. Use of the Website

  • This Website is for general information, booking, and contact purposes related to tattoo services.

  • You agree to use the Website only for lawful purposes and not to attempt to harm, disrupt, or misuse the site.

2. Booking & Appointments

  • All bookings are subject to availability and confirmation by us.

  • Deposits may be required to secure an appointment. Deposits are generally non-refundable unless otherwise stated.

  • We reserve the right to reschedule or refuse appointments.

3. Age Requirements

  • You must be at least 18 years old to receive a tattoo.

  • Proof of age (e.g., government-issued photo ID) is required before your appointment.

  • We do not provide tattoos to anyone under 18, even with parental consent (in compliance with Australian tattooing regulations).

4. Health & Safety

  • You are responsible for disclosing any medical conditions, skin sensitivities, or allergies before your tattoo session.

  • We follow strict hygiene practices, but we are not liable for complications that arise if you withhold medical information or fail to follow aftercare instructions.

5. Intellectual Property

  • All content on this Website, including images, logos, artwork, and text, is the property of Kraatz Tattoo or used with permission.

  • You may not copy, reproduce, or distribute any content without prior written consent.

6. Pricing & Payments

  • Prices are subject to change at any time.

  • Payment is required at the time of service, unless otherwise arranged.

  • Deposits will be applied toward the final cost of your tattoo.

7. Cancellations & Refunds

  • Deposits are non-refundable if you cancel or fail to show up for your appointment.

  • If we must cancel or reschedule, your deposit will be carried over to a new booking.

8. Limitation of Liability

  • Tattoos are permanent and involve some risk (e.g., allergic reactions, scarring, infections).

  • By booking with us, you acknowledge these risks.

  • Kraatz Tattoo is not responsible for outcomes caused by factors outside our control (e.g., client’s aftercare, medical conditions).

9. Website Content & Links

  • We do our best to keep information accurate and up to date, but we cannot guarantee that all content is error-free.

  • Our Website may contain links to third-party sites; we are not responsible for their content or practices.

10. Changes to These Terms

 

We may update these Terms & Conditions at any time. The latest version will always be posted on this page with the effective date.